Shipping and Returns/Refunds

Shipping Policy

At TempIR, We will ship your order within 2 days or 48 hours from when it is placed.  Will ship to USA, UK and Europe. using normal parcel post.  Please allow 4 to 14 days for delivery depending on location.

    Refund/Return Policy

    TempIR prioritises above anything else that our customers are fully satisfied with the goods purchased. If you have purchased something that you wish to return we are happy to offer you a full refund as long as the following criteria are met:

    • You must have informed us that a refund is required within 28 days of receiving the delivered goods.
    • The goods are returned in a resalable condition (as new).
    • All original packaging is returned and undamaged.
    • All accessories and free gifts included with the original order are returned with the goods.

    If the goods returned do not comply with the conditions above please note that a 10% re-stocking fee may apply.

    Goods must be returned within 30 days of receipt to qualify for any refunds.

    Any shipping and handling fees paid are non-refundable and the customer is liable to pay any return delivery charges unless the item is deemed faulty on arrival. We strongly recommend you use a recorded/insured delivery service as we regret that we cannot be held responsible for goods lost in transit.

    We comply to UK regulations, more information can be found in The Consumer Protection (Distance Selling) Regulations 2000:

    Arranging a return

    To arrange returning an item for a refund or exchange for another product please call us on 0121 288 3339 and ask for our Customer Service department who will be happy to help.

    Withdrawal of Order

    You always have the right to withdraw from your order within 14 days, without giving any reason. The withdrawal period is counted from the day of the delivery of the last good(s) in your order. 

    However, to meet the withdrawal deadline, it is sufficient for you to let us know about your decision to withdraw from your order, before the withdrawal period has expired. For questions regarding withdrawal, please contact our customer service by email or contact form.

    Effects of withdrawal:
    We will refund all payments received from you, including the costs of our standard delivery option, without undue delay and in any event no later than 14 days from the day on which we are informed about your decision to withdraw. We will use the same means of payment that you used to pay for your order and this will not cause you any extra fees. We may withhold the refund until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

    You shall send back the goods or hand them over to us without undue delay and in any event no later than 28 days from the day on which you received your item(s).

    You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods

    Billing and Payment

    TempIR currently accepts payment from Visa, Discover, MasterCard, and AmazonPay. Please call us if you have any questions regarding payment options. Payments are automatically processed through our website. By submitting your order, you represent and warrant that you are authorized to use the designated card or method and authorize us to charge your order (including taxes, shipping, handling and any other amounts described on the Sites) to that card or other method. If payment is invalid, your order may be suspended or cancelled automatically.

    Order Confirmation

    Once your order has been placed, you will receive an “Order Confirmation” email to the email address provided during checkout. This email will contain your order number and will serve as your receipt of purchase. You will receive another email once the items in your order have shipped or other changes are made to the status of your order.